Privacy Policy
Carolina Roof Shield
Last Updated: May 26, 2026
WHO WE ARE
Carolina Roof Shield is a DBA of Residential Assistance Group LLC, providing residential roofing services in North and South Carolina. This Privacy Policy explains how we collect, use, and protect your personal information.
Business Address: 1710 Kelly Lake Dr, York, SC 29745
Website: carolinaroofshield.com
Email: josh@carolinaroofshield.com
Phone: 704-313-1904
INFORMATION WE COLLECT
We collect information you provide directly, including your name, phone number, email address, home address, service inquiry details, and communication preferences. Mobile phone numbers are collected when you voluntarily provide them through our website opt-in form, through inbound phone inquiries, or during in-person service interactions. We also collect standard website analytics data such as IP address and browsing behavior.
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to improve site functionality, remember your preferences, analyze website traffic, and understand how visitors interact with our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). You can control or disable cookies through your browser settings, although doing so may affect certain features of the website. We do not use cookies to collect personally identifiable information without your consent, and we do not share tracking data with third parties for marketing purposes.
HOW WE USE YOUR INFORMATION
We use your information to:
- Respond to service inquiries and schedule appointments
- Provide estimates and project updates
- Send appointment confirmations, reminders, and follow-up communications
- Coordinate ongoing service requests
- Improve our services and website
SMS AND TEXT MESSAGE COMMUNICATIONS
By submitting your phone number through our website opt-in form and affirmatively checking the SMS consent box, you consent to receive customer care text messages from Carolina Roof Shield. Messages are transactional and service-related and may include appointment confirmations, scheduling coordination, project status updates, estimate follow-ups, and responses to service inquiries. We do not send promotional or marketing text messages through this program.
Message frequency varies based on your inquiry and service stage. Message and data rates may apply.
To opt out: Reply STOP to any text message. You will receive one confirmation and no further messages.
To opt back in: Reply START.
For help: Reply HELP or contact us at josh@carolinaroofshield.com.
No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes. This is a strict and unconditional commitment.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Information is stored on secure servers and access is limited to personnel who need it to perform their job functions. While no method of transmission over the internet is 100% secure, we work to protect your information using industry-standard practices.
DATA SHARING
We do not sell your personal information. We may share data with service providers operating under confidentiality agreements who assist in scheduling, communications, and operations. We may disclose information when required by law.
DATA RETENTION
We retain your information as long as necessary to provide services and meet legal obligations.
YOUR RIGHTS
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Unsubscribe from SMS communications at any time by replying STOP
- Withdraw consent for data processing where applicable
To exercise any of these rights, contact us at josh@carolinaroofshield.com.
AGE RESTRICTION
Our services and SMS messaging program are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected information from a person under 18, we will delete that information promptly.
CHANGES TO THIS POLICY
We may update this Privacy Policy. The current version will always be posted at carolinaroofshield.com/privacy-policy.
CONTACT
Carolina Roof Shield (a DBA of Residential Assistance Group LLC)
1710 Kelly Lake Dr, York, SC 29745
carolinaroofshield.com
704-313-1904
Carolina Roof Shield is a DBA of Residential Assistance Group LLC. 1710 Kelly Lake Dr, York, SC 29745. © 2026. Residential Assistance Group LLC. All rights reserved.
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